[rt-users] Per User Default Queues

Erik McCormick emccormickva at gmail.com
Thu Apr 11 16:58:57 EDT 2013

I actually had looked at that config variable, but it seemed to be reliant
upon whatever a user had last selected in the web interface. Given that
these users will initially be created via email gateway and then later
opening tickets in the web portal with no way to select a queue through a
dropdown list, they would never have the opportunity to seed that variable.

On Thu, Apr 11, 2013 at 4:50 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Thu, Apr 11, 2013 at 04:46:26PM -0400, Erik McCormick wrote:
> >    Hello,
> >    I've been working on letting users work in the self-service portal
> for the first time, and
> >    have everything mostly working OK. However, the one issue I'm having
> is that I want to be able
> >    to set a per-user default queue, preferably based on where they most
> recently opened a ticket,
> >    but alternatively as a manual setting on their profile.
> Sounds like you want to turn this on globally.
> http://bestpractical.com/rt/docs/latest/RT_Config.html#RememberDefaultQueue
> The config option above it may also be of interest.
> -kevin
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