[rt-users] CommandByMail is not working

Asif Iqbal vadud3 at gmail.com
Sun Apr 14 14:55:45 EDT 2013

I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup the
config like below.

Set( @Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CommandByMail )
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));

Setup a custom field TAG of type 'Enter one value' for the help queue then
send an email to the comment address of a ticket I own, as me, of the

This is a comment

 CF.{TAG}: comment1

I do not see any value showing for the custom field TAG on the ticket.
I do not see any log in debug about the custom field either.

I did restart apache after making change to the config.

What gives?

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
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