[rt-users] CommandByMail is not working

Asif Iqbal vadud3 at gmail.com
Tue Apr 16 15:32:35 EDT 2013

On Sun, Apr 14, 2013 at 2:55 PM, Asif Iqbal <vadud3 at gmail.com> wrote:

> I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup the
> config like below.
> Set( @Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CommandByMail )
> );
> Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
> Setup a custom field TAG of type 'Enter one value' for the help queue then
> send an email to the comment address of a ticket I own, as me, of the
> following
> This is a comment
>  CF.{TAG}: comment1
> I do not see any value showing for the custom field TAG on the ticket.
> I do not see any log in debug about the custom field either.
> I did restart apache after making change to the config.
> What gives?

Could not find anything in the mailing list that has exact same issue. What
am I doing wrong?

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
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