[rt-users] RT ticket body shows GMT time instead of PST (GMT -7) in the Date: field

Pete Beebe pete.beebe at jibeconsulting.com
Tue Apr 16 19:46:38 EDT 2013


I've noticed a discrepancy in the time displayed in the ticket body when an transaction is entered via e-mail.  Looking at the SMTP headers directly from the RT GUI it shows the time as being correct in the "Received:" sections of the header however the "Date:" field shows the time in GMT.

RT v 3.8.5 soon to be upgraded to latest version running on RHEL4 x32 w/Apache, MySQL and FastCGI


Correct time is:
Mon, 15 Apr 2013 17:57:38 -0700 as noted in the "Received" sections of the mail header.

Incorrect time shows as:
Tue, 16 Apr 2013 00:57:34 +0000 in the actual ticket Date: field of the message body.

What's confusing is that the transaction header shows properly: 

Mon Apr 15 17:25:51 2013 joe.schmoe - Ticket created
Then follows the CC:, Subject: and Date: where the date appears as GMT instead of local time.

The RT_SiteConfig.pm file config is set to:

Set($Timezone , 'US/Pacific');

I checked the Linux server time config and it points to America\Los Angeles using UTC.

Where else can I look to ensure that this "Date:" field reports the correct time zone?

Thank you in advance for any pointers.


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