[rt-users] RT ticket body shows GMT time instead of PST (GMT -7) in the Date: field

Ruslan Zakirov ruz at bestpractical.com
Wed Apr 17 03:49:30 EDT 2013


"Date: ..." you see in the history comes from email headers and RT doesn't
change them. We wrote code to deal with this, but I don't know if it's in
4.0 or if it only would be in 4.2.

On Wed, Apr 17, 2013 at 3:46 AM, Pete Beebe
<pete.beebe at jibeconsulting.com>wrote:

> Hello,
> I've noticed a discrepancy in the time displayed in the ticket body when
> an transaction is entered via e-mail.  Looking at the SMTP headers directly
> from the RT GUI it shows the time as being correct in the "Received:"
> sections of the header however the "Date:" field shows the time in GMT.
> Environment:
> RT v 3.8.5 soon to be upgraded to latest version running on RHEL4 x32
> w/Apache, MySQL and FastCGI
> E.g.
> Correct time is:
> Mon, 15 Apr 2013 17:57:38 -0700 as noted in the "Received" sections of the
> mail header.
> Incorrect time shows as:
> Tue, 16 Apr 2013 00:57:34 +0000 in the actual ticket Date: field of the
> message body.
> What's confusing is that the transaction header shows properly:
> Mon Apr 15 17:25:51 2013 joe.schmoe - Ticket created
> Then follows the CC:, Subject: and Date: where the date appears as GMT
> instead of local time.
> The RT_SiteConfig.pm file config is set to:
> Set($Timezone , 'US/Pacific');
> I checked the Linux server time config and it points to America\Los
> Angeles using UTC.
> Where else can I look to ensure that this "Date:" field reports the
> correct time zone?
> Thank you in advance for any pointers.
> ~Pete_Jibe
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Best regards, Ruslan.
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