[rt-users] Control Update on ticket

[Thomas Sibley]

On 04/15/2013 12:31 PM, Kevin Holleran wrote:
> There are several other queues A,B,C,D etc that the ticket would move
> through and needed approvals through every step.

Use RT's built in approvals; they do just what you want.  Some docs:
http://bestpractical.com/rt/docs/latest/customizing/approvals.html

To move the ticket between your queues when approved/rejected, you'll
use a custom scrip that triggers when the ticket status moves from new
to open or rejected.