[rt-users] Control Update on ticket

Thomas Sibley trs at bestpractical.com
Wed Apr 17 00:15:49 EDT 2013

On 04/15/2013 12:31 PM, Kevin Holleran wrote:
> There are several other queues A,B,C,D etc that the ticket would move
> through and needed approvals through every step.

Use RT's built in approvals; they do just what you want.  Some docs:

To move the ticket between your queues when approved/rejected, you'll
use a custom scrip that triggers when the ticket status moves from new
to open or rejected.

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