[rt-users] Limit Owner dropdown to only privileged users

Kevin Falcone falcone at bestpractical.com
Wed Apr 17 09:37:22 EDT 2013

On Tue, Apr 16, 2013 at 07:31:56PM -0700, hopcon wrote:
> I am having this same problem in RT 4.0.7, but your solution doesn't work for
> me as there is no OwnTicket option in Group Rights under either group or
> queue configurations.

Yes there is.
Tools -> Configuration -> Queues -> Select
Group Rights
Staff Rights
It's the fifth right

> What is the new way of limiting ticket ownership to priveleged users?

Exactly as described before, go find the place in the system where
someone has accidentally granted OwnTicket more widely.

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