[rt-users] Using the 'rt' commandline tool from a different machine gives me a 405 error

[Landon]

Oh and I should mention that other commands do work (like show):

$ rt show ticket/62XX41
Date: Fri 19 Apr 2013 05:29:26
From: <redacted for privacy>
X-Queue: General
Subject: <redacted for privacy>

Something as simple as this does not though:
$ rt ls -q General "Created < '1 hour ago'"
Query:Created < '1 hour ago' and (Queue='General')
rt: Server error: Not Allowed (405)

Sorry for the double post.


Landon Stewart <LandonStewart at Gmail.com>


On 19 April 2013 14:41, Landon <landonstewart at gmail.com> wrote:

> I took the command line tool from bin/rt of the rt-3.8.15 download from
> bestpractical's website which is the same version used on the server.  The
> full URL of the rt installation does not include a path in the URL since
> it's installed in the root (/) of that site.  It is however using https and
> not http.  I've tried adding a trailing / to the server specified and
> without in the .rtrc file.
>
> Using that commandline tool and with my credentials and server configured
> in .rtrc I get an error message after approximately 1 minute:
>
> $ time rt ls -o -Created -t ticket "Queue = 'General' AND Status !=
> 'resolved' AND Created < '1 hours ago'" -f
> id,subject,status,created,lastupdated,owner
> rt: Server error: Not Allowed (405)
>
> real 1m0.718s
> user 0m0.175s
> sys 0m0.028s
>
> When using the Web UI I'm granted rights and have no issues.  Per the
> information at http://requesttracker.wikia.com/wiki/CLI I've tried
> setting the RTDEBUG env variable to a value of "1" hoping to get more
> detail than the output above.  Can anyone tell me what I might try next to
> figure out why it's not working as expected?
>
> Thanks for reading!
>
> --
> Landon Stewart <LandonStewart at Gmail.com>
>
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