[rt-users] Convert incoming html e-mail into plain text

Marko Cupać marko.cupac at mimar.rs
Thu Apr 25 03:56:49 EDT 2013

99% of my requesters submit requests by e-mail from Outlook. Quite
frequently they send a request which is very long (dozen or so of
forwards and replies between them before it actually hits rt). It
results in messages in history window which are too large to display
(even when MaxInlineBody is raised significantly). So, staff member
needs to click "download - text/html" link in order to read the request,
but it is then displayed as html in browser, making it almost
impossible to read.

Is there a way to fix this so messages are always in plain text in
history window? I tried:
Set( $MessageBoxRichText, 0);
Set( $PreferRichText, 0);
Set( $CheckMoreMSMailHeaders, 1);

But it does not solve my problem.

Thank you in advance,
Marko Cupać

More information about the rt-users mailing list