[rt-users] Convert incoming html e-mail into plain text

[Thomas Sibley]

On 04/25/2013 12:56 AM, Marko Cupać wrote:
> 99% of my requesters submit requests by e-mail from Outlook. Quite
> frequently they send a request which is very long (dozen or so of
> forwards and replies between them before it actually hits rt). It
> results in messages in history window which are too large to display
> (even when MaxInlineBody is raised significantly). So, staff member
> needs to click "download - text/html" link in order to read the request,
> but it is then displayed as html in browser, making it almost
> impossible to read.

Just set $MaxInlineBody to 0 and content will always be displayed.

http://bestpractical.com/rt/docs/latest/RT_Config.html#MaxInlineBody