[rt-users] Convert incoming html e-mail into plain text

[Marko Cupać]

Hi,

I figured out I can solve it on pop3 server side (MS Exchange). I
configured queue mailboxes to serve only plain text over pop3, so
fetchmail now sends it to mailgate in plain text.

-- 
Marko Cupać


On Thu, 25 Apr 2013 16:40:53 +0400
Ruslan Zakirov <ruz at bestpractical.com> wrote:

> Hi,
> 
> TrustHTMLAttachments option helps, but note that content is not
> filtered in any way.
> 
> 
> On Thu, Apr 25, 2013 at 11:56 AM, Marko Cupać <marko.cupac at mimar.rs>
> wrote:
> 
> > 99% of my requesters submit requests by e-mail from Outlook. Quite
> > frequently they send a request which is very long (dozen or so of
> > forwards and replies between them before it actually hits rt). It
> > results in messages in history window which are too large to display
> > (even when MaxInlineBody is raised significantly). So, staff member
> > needs to click "download - text/html" link in order to read the
> > request, but it is then displayed as html in browser, making it
> > almost impossible to read.
> >
> > Is there a way to fix this so messages are always in plain text in
> > history window? I tried:
> > Set( $MessageBoxRichText, 0);
> > Set( $PreferRichText, 0);
> > Set( $CheckMoreMSMailHeaders, 1);
> >
> > But it does not solve my problem.
> >
> > Thank you in advance,
> > --
> > Marko Cupać
> >
> 
> 
>