[rt-users] Help - "Deep Recursion on subroutine..."

Sat Apr 27 01:28:13 EDT 2013

I've fixed and checked all the potential problems listed, and the "support"
email address may have been the problem.

However, I've turned off postfix, and I'm still getting the errors below.
 I realise I can probably clear a cache to stop this, but with postfix
turned off, nothing is injecting new mails into the system, I'm concerned
that this problem isn't going away.  I've also (temporarily) turned off
loop mail forwarding to owner...

Errors:

[Sat Apr 27 05:21:10 2013] [critical]: RT Received mail (<
20130425182344.6AEFA20EF4 at ingress01.customermanager.co.za>
) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1846)
[Sat Apr 27 05:21:10 2013] [error]: Could not record email: Message Bounced
(/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
[Sat Apr 27 05:24:27 2013] [warning]: Deep recursion on subroutine
"RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line
210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)
[Sat Apr 27 05:24:28 2013] [warning]: Deep recursion on subroutine
"RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line
210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)
[Sat Apr 27 05:24:42 2013] [critical]: RT Received mail (<
20130426052216.69E6721375 at ingress01.customermanager.co.za>
) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1846)
[Sat Apr 27 05:24:42 2013] [error]: Could not record email: Message Bounced
(/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
[Sat Apr 27 05:24:43 2013] [warning]: Deep recursion on subroutine
"RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line
210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)
[Sat Apr 27 05:24:43 2013] [warning]: Deep recursion on subroutine
"RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line
210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)
[Sat Apr 27 05:24:56 2013] [critical]: RT Received mail (<
20130425150731.6EF682DEBC at ingress01.customermanager.co.za>
) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1846)
[Sat Apr 27 05:24:57 2013] [error]: Could not record email: Message Bounced
(/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
[Sat Apr 27 05:25:44 2013] [warning]: Deep recursion on subroutine
"RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line
210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)
[Sat Apr 27 05:25:44 2013] [warning]: Deep recursion on subroutine
"RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line
210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)
[Sat Apr 27 05:25:57 2013] [critical]: RT Received mail (<
20130426105238.62C7721453 at ingress01.customermanager.co.za>
) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1846)
[Sat Apr 27 05:25:58 2013] [error]: Could not record email: Message Bounced
(/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
[Sat Apr 27 05:26:19 2013] [warning]: Deep recursion on subroutine
"RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line
210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)
[Sat Apr 27 05:26:19 2013] [warning]: Deep recursion on subroutine
"RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line
210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)
[Sat Apr 27 05:26:28 2013] [warning]: Deep recursion on subroutine
"RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line
210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)
[Sat Apr 27 05:26:29 2013] [warning]: Deep recursion on subroutine
"RT::I18N::SetMIMEEntityToEncoding" at /opt/rt4/sbin/../lib/RT/I18N.pm line
210. (/opt/rt4/sbin/../lib/RT/I18N.pm:210)
[Sat Apr 27 05:26:32 2013] [critical]: RT Received mail (<
20130426051826.676422F213 at ingress01.customermanager.co.za>
) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1846)
[Sat Apr 27 05:26:32 2013] [error]: Could not record email: Message Bounced
(/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
[Sat Apr 27 05:26:43 2013] [critical]: RT Received mail (<
20130426045919.6D40E2107B at ingress01.customermanager.co.za>
) from itself. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1846)
[Sat Apr 27 05:26:43 2013] [error]: Could not record email: Message Bounced
(/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)

Thanks for the help so far,

Jason

On Sat, Apr 27, 2013 at 1:35 AM, Thomas Sibley <trs at bestpractical.com>wrote:

> There are a number of possibilities given the config snippet below.
>
> Jason wrote:
> >    Set($SendmailArguments , "-oi -t -f support\@obscured.com");
>
> Does support at obscured.com go into RT?  -f sets the envelope-sender
> address which is where bounces go.  If it goes into RT, that's
> potentially a mail loop.
>
> >    Set($MaxAttachmentSize , 10000000);
> >
> >    #Set($RTAddressRegexp , '(^rt\@obscured.com$)(.*\@obscured.co.za)');
> >    Set($RTAddressRegexp , '.*\@obscured.co.za');
>
> The commented out $RTAddressRegexp (which I suppose is commented out
> because it didn't work; the regex syntax is incorrect) contains
> rt at obscured.com, but the uncommented version of the option doesn't match
> that.
>
> Does rt at obscured.com still go into RT?  If so, that could be the source
> of a loop if a ticket got a watcher of the rt@ address added.  Try this
> instead:
>
>     '^(rt at obscured\.com|.*@obscured\.co\.za)$'
>
> Escaping the @ isn't necessary in a single-quoted string, just double
> quoted to prevent interpolation.
>
> Additionally, the current $RTAddressRegexp should have the dots (.) in
> .co.za escaped with a backslash, though that's unlikely to cause a loop.
>
> >    Set($CorrespondAddress , 'no-reply at obscured.co.za');
> >    Set($CommentAddress , 'no-reply at obscured.co.za');
>
> These values are strange, since normally those addresses are intended to
> receive replies!  However, they are unlikely to be a mail loop source
> since they will match your RTAddressRegexp.
>
> Thomas
>
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