[rt-users] Help with SummaryByUsers extension

[window camera]

<<This is wrong. Always make your changes in RT_SiteConfig.pm, never in
RT_Config.pm or they'll be lost when you upgrade.>>

Yes, I know it's wrong to do it there. Had no choice though. There was absolutely no information or documenation on how to setup "HomepageCompoents" in RT_SiteConfig.pm. I searched far and wide for it.

Do you happen to know how?

I'll tell you how I did it though (in RT_SiteConfig.pm):

SET ( HomepageComponents, qw('SummaryByUser'));

and I also added the SummaryByUser in the @plugins.

Howerver, got the same exact error. No dice. Just error'ed out again. I'm just a little baffled why these extensions don't come with a README that gives directions on how to set it up. Anyway I digress.

<<Go delete SummaryByUser from your RT at a Glance page, fix HomepageComponents to contain valid components and then add them to the page.>>

Yes, thanks. I did do that. Same error. See above configuration I did in RT_SiteConfig.pm.

Now when I add "OwnerSummary" as you said, I get error "Error while loading ....can't locate RT/Extensions/OwnerSummary.pm.

Any other things you think I should check? Or perhaps now we're at the point where this extension is perhaps not compatible with RT 4.13?

Thank you

Rick

Sent from iCloud


On Aug 02, 2013, at 11:49 AM, Kevin Falcone <falcone at bestpractical.com> wrote:

> On Fri, Aug 02, 2013 at 03:33:48PM +0000, window camera wrote:
>> <<You said you registered the component in HomepageComponents, did you
>> also enable it as a plugin?>>
>> Yes, I did. Homepagecomponents setting is in RT_Config.pm:
>
> This is wrong. Always make your changes in RT_SiteConfig.pm, never in
> RT_Config.pm or they'll be lost when you upgrade.
>
> Read lines 9 through 17 of RT_Config.pm:
>
> ############################# WARNING #############################
> # #
> # NEVER EDIT RT_Config.pm ! #
> # #
> # Instead, copy any sections you want to change to #
> # RT_SiteConfig.pm and edit them there. Otherwise, #
> # your changes will be lost when you upgrade RT. #
> # #
> ############################# WARNING #############################
>
>
>> Set(
>> $HomepageComponents,
>> [
>> qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards SavedSearches SummaryByUser) # loc_qw
>> ]
>> );
>
> That's not actually correct.
> This plugin provides two components. OwnerSummmary and RequestorSummary.
> Go delete SummaryByUser from your RT at a Glance page, fix HomepageComponents to contain valid components and then add them to the page.
>
> -kevin
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