[rt-users] Re-send a previously attached attachment?

Beachey, Kendric Kendric.Beachey at garmin.com
Tue Aug 13 17:49:54 EDT 2013

Point them to the web view of the ticket?  The attachment should be there in the ticket history, so they can download/view it at their leisure.

(assuming you don't have a security policy that would prevent this)
Kendric Beachey

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Boli
Sent: Tuesday, August 13, 2013 3:36 PM
To: RT users
Subject: [rt-users] Re-send a previously attached attachment?

Hi All,

Apologies if I have missed something obvious.

How can I re-send an attachment that has previously been attached to a ticket without downloading it and re-attaching it.

For example, if a new requestor or CC is added to a ticket, and I want to get them up to date quickly by referring to previously discussed/attached information.

Comments/Suggestions welcomed


Network Engineer


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