[rt-users] Re-send a previously attached attachment?

Kevin Falcone falcone at bestpractical.com
Wed Aug 14 10:36:17 EDT 2013

On Tue, Aug 13, 2013 at 09:49:54PM +0000, Beachey, Kendric wrote:
>>-----Original Message-----
>>From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Boli
>>Sent: Tuesday, August 13, 2013 3:36 PM
>>To: RT users
>>Subject: [rt-users] Re-send a previously attached attachment?
>>Hi All,
>>Apologies if I have missed something obvious.
>>How can I re-send an attachment that has previously been attached to a ticket without downloading it and re-attaching it.
>>For example, if a new requestor or CC is added to a ticket, and I want to get them up to date quickly by referring to previously discussed/attached information.
>>Comments/Suggestions welcomed
> Point them to the web view of the ticket?  The attachment should be there in the ticket history, so they can download/view it at their leisure.
> (assuming you don't have a security policy that would prevent this)

The alternate (attaching a previously attached attachment to a new
reply) is something we've explored in a few branches with clients, but
nothing we've written has stuck or been right for mainstream release.

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