[rt-users] Oldvalue and New value

[Bryon Baker]

Thanks for the quick response to a NewBe  question sorry.

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726  •  262-783-6261 ext. 2296
bbaker at copesan.com
www.copesan.com
"Servicing North America with Local Care"

-----Original Message-----
From: G. Dawson [mailto:gd250 at cam.ac.uk] 
Sent: Thursday, August 22, 2013 11:26 AM
To: Bryon Baker
Subject: Re: [rt-users] Oldvalue and New value

Oldvalue and Newvalue should be OldValue and NewValue

Gareth

On 2013-08-22 17:14, Bryon Baker wrote:
> Need to know what I am doing wrong I cannot seem to figure out how to 
> implement this code
> 
> my $ticket = $self->TicketObj;
> 
> my $txn = $self->TransactionObj;
> 
> my $type = $txn->Type;
> 
> my $field = $txn->Field;
> 
> my $NewStatus = "open";
> 
> my $oldvalue = $txn->Oldvalue;
> 
> my $newvalue = $txn->Newvalue;
> 
> $RT::Logger->debug("Open Ticket on Change Oldvalue $oldvaluen");
> 
> $RT::Logger->debug("Open Ticket on Change Newvalue $newvalue n");
> 
> I continue to get the following for new or old value.
> 
> Scrip 63 Commit failed: RT::Transaction::Oldvalue Unimplemented in 
> RT::Action::UserDefined. ((eval 1728) line 6)
> 
> Thanks all for the help.
> 
> Thanks
> 
> Bryon Baker
> 
> Network Operations Manager
> 
> _COPESAN__ - SPECIALISTS IN PEST SOLUTIONS_
> 
> 800-267-3726 * 262-783-6261 ext. 2296
> 
> bbaker at copesan.com
> 
> www.copesan.com [1]
> 
> _"SERVICING NORTH AMERICA WITH LOCAL CARE"_
> 
> 
> 
> Links:
> ------
> [1] http://www.copesan.com/