[rt-users] RT::Extension::RepliesToResolved and REST interface

Patrick J Cherry patrick at bytemark.co.uk
Tue Aug 27 11:07:07 EDT 2013

(replying to myself)

On Tue 27 Aug 2013 at 11:23, Patrick J Cherry wrote:

> Hi there,
> The RT::Extension::RepliesToResolved extension looks really useful, and
> just what we need.
> However it looks like it will only operate if the incoming message is
> received over via the Email interface.  Our correspondence comes in via
> the REST interface.  Is it possible to implement the same functionality
> via this interface?

I was just confused.  It took me a while to make it work, but I think
the critical bit is putting the configuration clauses in


Patrick J Cherry
Head of quality assurance                     http://www.bytemark.co.uk/
Bytemark Hosting                               tel: +44 (0) 1904 890 890

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