[rt-users] Global RT at a Glance not taking effect

Kevin Falcone falcone at bestpractical.com
Thu Aug 29 16:37:45 EDT 2013

On Thu, Aug 29, 2013 at 05:34:14PM +0100, Guy Baxter wrote:
>    Hi all,
>    I've got an issue with RT at a glance global configuration not working. I want only
>    "Dashboards" to be visible on the homepage after a user logs in.
>    I've set the following in tools > configuration > Global > RT at a Glance
>    RT at a glance body: Dasboards
>    RT at a glance: Summary: blank
>    When logging in as root this applies fine.
>    When logging in as any other users ( we use RT External Auth) it does not apply.

Do these users have their own homepage settings from previous
use/customization?  You will need to reset that, or just clear their
homepage preferences in the Attributes table in the database.

>    I also tried setting:
>    Set ( $HomepageComponents, [qw(Dashboards)]); in RT_SiteConfig.pm
>    But that didn't work either.

HomepageComponents doesn't forcibly turn off components in 4.0.
It will in 4.2

>    Users can access Dashboards fine, so it doesn't appear to be a permissions issue, i just want
>    them only to be able to see their dashboards rather than have to navigate to them.
>    Could anyone assist please? RT Version is 4.0.1, External Auth is version 0.12

With 4.0.1, you could be running into some bug (4.0.17 is current) but
start by resetting homepage settings for one of your external auth
users and seeing if that fixes it.

Homepages are also cached in the session, so you need to log in and

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