[rt-users] Global RT at a Glance not taking effect

Guy Baxter gmbaxter at gmail.com
Thu Aug 29 16:47:56 EDT 2013

On 29 August 2013 21:37, Kevin Falcone <falcone at bestpractical.com> wrote:

> On Thu, Aug 29, 2013 at 05:34:14PM +0100, Guy Baxter wrote:
> >    Hi all,
> >    I've got an issue with RT at a glance global configuration not
> working. I want only
> >    "Dashboards" to be visible on the homepage after a user logs in.
> >    I've set the following in tools > configuration > Global > RT at a
> Glance
> >    RT at a glance body: Dasboards
> >    RT at a glance: Summary: blank
> >    When logging in as root this applies fine.
> >    When logging in as any other users ( we use RT External Auth) it does
> not apply.
> Do these users have their own homepage settings from previous
> use/customization?  You will need to reset that, or just clear their
> homepage preferences in the Attributes table in the database.

No, they've never been able to set them "no permissions to set preferences"
was the error they got. How would I go about clearing the homepage
preferences anyway?

> >    I also tried setting:
> >    Set ( $HomepageComponents, [qw(Dashboards)]); in RT_SiteConfig.pm
> >    But that didn't work either.
> HomepageComponents doesn't forcibly turn off components in 4.0.
> It will in 4.2
> >    Users can access Dashboards fine, so it doesn't appear to be a
> permissions issue, i just want
> >    them only to be able to see their dashboards rather than have to
> navigate to them.
> >    Could anyone assist please? RT Version is 4.0.1, External Auth is
> version 0.12
> With 4.0.1, you could be running into some bug (4.0.17 is current) but
> start by resetting homepage settings for one of your external auth
> users and seeing if that fixes it.
> Homepages are also cached in the session, so you need to log in and
> out.

I've tried that, but will clear the mason cache/ reboot the server to see
if it has any effect.

> -kevin

Will report back tomorrow morning. Thanks so far.
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