[rt-users] RT 4.2.1 - Weird issue with HTML comments/correspondense - RT always registers plain text with HTML tags

Bart bart at pleh.info
Tue Dec 10 10:53:03 EST 2013

Hi again,

Even though I've tested it all, I've found a new piece of information/cause:

- Initially I've done testing with RT 4.2.0 on a copy of my production
installation, all tests with this version went perfect
- After upgrading to version 4.2.1 I have this same issue in my testing
environment, seems that I didn't test properly after doing this update or
atleast I didnt look at this specific case!

So basically, this worked just fine with version 4.2.0 and somehow got
broken in version 4.2.1.

Is there something I need to configure / install / patch before this
problem is fixed within version 4.2.0 ?

Thanks in advance!

2013/12/10 Bart <bart at pleh.info>

> Hi,
> As the subject states, when I place a comment or correspondence to a
> ticket it registers it all as plain text with HTML tags.
> E.g. Hello world in bold would look like this in the ticket history:
> <br /> <strong>Hello world</strong><br />  
> On top of that, outgoing mails also look like this....
> My first thought would be that the templates we're broken since the
> update, but after updating the correspondense template for HTML (which it
> already was, but I copied the example HTML correspondense template just in
> case). Here's how the template looks:
> RT-Attach-Message: yes
> Content-Type: text/html
> {$Transaction->Content( Type => "text/html")}
> But, even with this template it keeps regisgtering HTML code as plain text
> and sending out the same code as outgoing mails.
> I can'f find any errors regarding this within the system/apache logs, so
> I'm kinde lost at where to begin with fixing this problem. Especially since
> I had a testing environment (copy of production) which seemed to work just
> fine.....
> So does anyone know where I should start for fixing this? I could imagine
> that some perl module got broken, but I really don't know which one I
> should reinstall or update...
> Thanks in advance!
> --
> Bart G.

Bart G.
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