[rt-users] Approval in rt4

Don Beethe bones at rmtc.fedex.com
Fri Feb 1 11:31:53 EST 2013

Is there a way to set up approvals on a per ticket basis in rt4? We have a
variety of tickets coming to our sysadmin queue. Some are for accounts on
servers which require management approval. We need to request approval only
on those tickets, not all tickets in the sysadmin queue. Is this possible? 



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