[rt-users] "Helpdesk Support" in all correspondance

Nick Fennell nick.fennell at appliansys.com
Thu Feb 7 04:32:50 EST 2013

Hi Joe.

I think that'll be configured on the Queue as a 'Subject Tag'

Nick Fennell
ApplianSys Support Team Leader

ApplianSys Limited
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On 7 Feb 2013, at 01:25, joegrace13 <jgrace at photodex.com> wrote:

> When ever a ticket is replied to this phrase appears:
> -----------------------------------
> On 2/6/13 6:02 PM, "Helpdesk Support" <helpme at mycompany.com> wrote:
> -----------------------------------
> I want to change this (perhaps to the users name or email address) but I
> cannot for the life of me find what controls that wording. I can't find
> "Helpdesk Support" in any of the config files.
> Can somebody point me in the right direction?
> -Joe
> --
> View this message in context: http://requesttracker.8502.n7.nabble.com/Helpdesk-Support-in-all-correspondance-tp52623.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
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