[rt-users] "Helpdesk Support" in all correspondance

Kevin Falcone falcone at bestpractical.com
Thu Feb 7 10:25:13 EST 2013

On Thu, Feb 07, 2013 at 09:32:50AM +0000, Nick Fennell wrote:
>    I think that'll be configured on the Queue as a 'Subject Tag'

The Subject Tag controls [rt3 #12345], not the phrase of the email


>    On 7 Feb 2013, at 01:25, joegrace13 <[3]jgrace at photodex.com> wrote:
>      When ever a ticket is replied to this phrase appears:
>      -----------------------------------
>      On 2/6/13 6:02 PM, "Helpdesk Support" <[4]helpme at mycompany.com> wrote:
>      -----------------------------------
>      I want to change this (perhaps to the users name or email address) but I
>      cannot for the life of me find what controls that wording. I can't find
>      "Helpdesk Support" in any of the config files.
>      Can somebody point me in the right direction?
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