[rt-users] "Helpdesk Support" in all correspondance

Jok Thuau JThuau at spacex.com
Thu Feb 7 11:57:00 EST 2013

>Keep in mind, your mail client may have remembered that the first mail
>it ever saw came from Helpdesk Support, so check that this isn't a
>client issue rather than something RT is generating.

I believe that Exchange will do "interesting things" based on the data in
active directory and replace the "from" with what's in there. It might be
as simple as verifying if you have an account in AD which has
"helpme at company.com" as an stmp address.


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