[rt-users] Extra new-lines in emails from RT

[Robert Nesius]

Should have searched more first I guess....

Looks like this is what I need.
http://bestpractical.com/rt/docs/4.0/RT_Config.html#CheckMoreMSMailHeaders

I don't see this option in my configs - would be nice if the docs showed
the version these config settings first appeared in, though I suppose I
could grep change logs for that too.  Even so would be kind of nice.

-Rob



On Thu, Feb 21, 2013 at 10:07 AM, Robert Nesius <nesius at gmail.com> wrote:

>
> I'm running on RT 4.0.4.  I thought I had this problem licked - but
> recently noticed the ticket system is sending me emails that have extra
> new-lines in them.
>
> I've reproduced this by:
> * Creating a ticket via email
> * Adding a reply to the ticket in RT - the email I receive is formatted
> correctly and is formatted as plaintext
> * I then respond to THAT email (Client = Outlook 2007, Format = Plaintext)
> and the response from the ticket system has added extra line-breaks to the
> message.
>
> Is there a patch for this or has this been fixed in a newer version?  I'm
> not wanting to stop and upgrade RT right now.  I'll do some more
> digging/searching but thought I'd poke my head in here and ask first.
>
> Thanks in advance for any help.
>
> -Rob
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130221/30eaf395/attachment.htm>