[rt-users] Extra new-lines in emails from RT

Robert Nesius nesius at gmail.com
Thu Feb 21 11:07:21 EST 2013

I'm running on RT 4.0.4.  I thought I had this problem licked - but
recently noticed the ticket system is sending me emails that have extra
new-lines in them.

I've reproduced this by:
* Creating a ticket via email
* Adding a reply to the ticket in RT - the email I receive is formatted
correctly and is formatted as plaintext
* I then respond to THAT email (Client = Outlook 2007, Format = Plaintext)
and the response from the ticket system has added extra line-breaks to the

Is there a patch for this or has this been fixed in a newer version?  I'm
not wanting to stop and upgrade RT right now.  I'll do some more
digging/searching but thought I'd poke my head in here and ask first.

Thanks in advance for any help.

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