[rt-users] Mandatory Fields enforcement

[Joe Kirby]

On Feb 25, 2013, at 12:00 PM, rt-users-request at lists.bestpractical.com wrote:

> 
> ------------------------------
> 
> Message: 2
> Date: Mon, 25 Feb 2013 10:29:31 +0100
> From: Emmanuel Lacour <elacour at easter-eggs.com>
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Mandatory Fields enforcement
> Message-ID: <20130225092931.GD4867 at easter-eggs.com>
> Content-Type: text/plain; charset=iso-8859-1
> 
> On Fri, Feb 22, 2013 at 07:03:48AM -0500, Joe Kirby wrote:
>>     I have installed the extension, with help from Rus (Thank You), to
>>     require mandatory fields be filled in prior to a response or comment.
>>     Is there a way to enforce this on any update except the queue change?
>>     I have situations where a ticket is created in queue A which has no CF's
>>     and then transferred to queue B which has 1 to many mandatory CF's.?
>>     In order to maintain the integrity of the CF's value I need to make sure
>>     folks are updating.?
>>     Yes I have asked, etc. but they just get going so fast they do not
>>     always remember.
> 
> 
> What about enforcing to fill those fields at the "resolved" stage?

I have that in place now as an outcome of the Extension for correspondence but I was hoping to have it done much earlier in the process for reporting purposes and also not to slow down the resolution process

Thanks for your post.

Joe

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