[rt-users] Ready to roll?

John Buell jbuell at countrysampler.com
Tue Feb 26 09:56:28 EST 2013

Got 'em! Thanks!

-----Original Message-----
From: Christian Loos [mailto:cloos at netcologne.de] 
Sent: Tuesday, February 26, 2013 12:54 AM
To: John Buell
Cc: rt-users at lists.bestpractical.com
Subject: Re: Ready to roll?

Don't forget the cronjobs:


Am 26.02.2013 01:09, schrieb John Buell:
> Ok, I have users set up, groups set up (company departments), queues 
> set up.... The RT box seems to be sending messages back and forth to our 
> main Exchange box with no trouble at all.... The RT web interface itself 
> is only viewable from within our network, but I don't personally see 
> that as a problem.... I JUST got the RT book today and implemented the 
> backups for MySQL (and copying a few .pm files) onto a removable USB 
> drive with no issue, and now scheduled that to run via cron every 
> night at midnight.... Are there any other last second gotchas I should 
> beware of before I unleash all of my users onto RT?
> And my two cents: This is a great product, and I'm glad I spent the 
> money on the ORA book. Thanks also to everyone on this list who has 
> responded to me so far, I'm really looking forward to putting RT to 
> good use!
> -John

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