[rt-users] Different result when query launched from dropdown menu vs. home page body

[Ruslan Zakirov]

On Tue, Jan 15, 2013 at 1:20 AM, Ted Maas <tmaas at uic.edu> wrote:
> Some of our users ( me for example :-} ) have been noticing a strange
> behavior on an RT 4.0.7 system.  When a query has been saved to the
> left hand side drop down menu and is run from that location it
> eventually times out.

With several themes it's hard to tell what you mean. Default 4.x
layout has no LHS drop down menu :) Can you be more specific?
Screenshot?

URLs for both variants may help.

Enabling SQL logging for some time may help as well.

> But the when same query has been to a users RT home page and is
> clicked on to run from there, it responds quickly and returns
> the expected data without any timeouts.
>
> And it is the same query.
>
> Any idea as to why that is happening?   Same query, same mysql
> server, same apache front end box.  The only difference is the
> part of the RT screen from which the query is executed.
>
> tia,
> Ted Maas
> University of Illinois at Chicago
>



-- 
Best regards, Ruslan.