[rt-users] Creating ticket dependent on browser !

[Ruslan Zakirov]

Hi,

Rich Text Editor that is shipped with RT 3.8 doesn't work with FF 18.
Try to google archives. I think we have a fix, but can not find it and
don't have time to dig more :)

On Wed, Jan 16, 2013 at 7:28 PM,  <Loic.Mahe at rsi.fr> wrote:
> Hello,
>
> Using RT 3.8.10 on Solaris with Authentication against Microsoft Active
> Directory, I’ve encountered an odd behaviour.
>
>
>
> I’ve allowed the users to create tickets in one queue (by granting SeeQueue
> and CreateTicket).
>
> When I try to create the ticket with my account (which BTW is RT superuser)
> with Internet Explorer 8, it works.
>
> With the *same* user under Firefox (18.0), it doesn’t work, the queue is
> simply not displayed in the scrollable menu when you want to choose the
> destination queue !
>
>
>
> I even compared the source code and the only difference is the presence (on
> IE8) and absence (on FF) of a couple of lines :
>
> <option value="121">
>
> Queue2
>
> </option>
>
>
>
> Any idea how to debug this ? Could something be corrupt in the user profile
> ?
>
>
>
> Thanks in advance.
>
>
>
> Loïc Mahé
>
> Toulouse, France



-- 
Best regards, Ruslan.