[rt-users] Creating ticket dependent on browser !

[Loic.Mahe at rsi.fr]

Hello,

Authentication is done with RT::Authen::ExternalAuth.

I had to fully empty FF's cache in order to have a correct queue list in the ticket creation. All is fine now.

Maybe an entry in the FAQ could mention this ?
Are queues still cached in RT 4.x ?

Thanks for your answers and have a nice day.

Loïc Mahé
Toulouse, France
-----Message d'origine-----
De : rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] De la part de Kevin Falcone
Envoyé : mercredi 16 janvier 2013 21:56
À : rt-users at lists.bestpractical.com
Objet : Re: [rt-users] Creating ticket dependent on browser !
Loïc Mahé

Toulouse, France
On Wed, Jan 16, 2013 at 11:47:44PM +0400, Ruslan Zakirov wrote:
> Rich Text Editor that is shipped with RT 3.8 doesn't work with FF 18.
> Try to google archives. I think we have a fix, but can not find it and
> don't have time to dig more :)

Ruz - Assuming you're thinking of this
https://github.com/bestpractical/rt/commit/08ae31080d1ddf95b30a73e6ec8af909a68f4030
That was in 3.8.10.

For the original author:

> > Using RT 3.8.10 on Solaris with Authentication against Microsoft Active
> > Directory, I've encountered an odd behaviour.
> >
> > When I try to create the ticket with my account (which BTW is RT superuser)
> > with Internet Explorer 8, it works.
> >
> > With the *same* user under Firefox (18.0), it doesn't work, the queue is
> > simply not displayed in the scrollable menu when you want to choose the
> > destination queue !

How are you doing the auth?  mod_auth_kerb?  RT-Authen-ExternalAuth?
Please note that on 3.8 we cached queues aggressively, so if you are
picking up an existing session on FF you'd get a stale queue list.

-kevin