[rt-users] rt-4.0.8 - Custom Field Values Sources will not change once selected

Kevin Falcone falcone at bestpractical.com
Thu Jan 17 17:45:55 EST 2013


On Thu, Jan 17, 2013 at 05:11:14PM -0500, Jim Lesinski wrote:
>    I made a custom field values source to look up data directly from the database. My code is
>    working well, however, once I select my custom code in the custom field settings under "Field
>    values source:" and save my selection, I can then no longer edit the drop down value to select
>    "Provide a list of values below" again. It seems that when clicking "Save Changes", it simply
>    doesn't save the changes to the Field values source field.

>    I looked at the customfields table in the database, and sure enough even after changing the
>    settings the valuesclass field still contained RT::CustomFieldValues::Groups. I removed this
>    value directly from the DB and the field then reverted back to "Provide a list of values
>    below".
>    Can anyone else confirm this issue? If so I can open a bug.

As far as I know, this is a known bug.  The proposed patch has some
flaws though.
http://issues.bestpractical.com/Ticket/Display.html?id=18274

-kevin
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