[rt-users] rt-mailgate issue with postfix

Rajat toshniwal rajat.toshniwal at tekmindz.com
Tue Jul 23 07:53:30 EDT 2013

Hi Folks

We have just installed RT4.0.13 in our environment. Our foremost 
requirement is ticket creation via email. In our setup we already have 
postfix running on separate server.
On RT we are having exim which is acting as relay server and using 
postfix mail server as master.
Now I want to integrate my RT server with that mailbox.
In order to do that I installed rt-mailgate on my mail server and 
created below mentioned entries in /etc/aliases

*rt-database:         "|/opt/rt4/bin/rt-mailgate --queue database 
--action correspond --url http://rt.xyz.com/"
rt-database-comment: "|/opt/rt4/bin/rt-mailgate --queue database 
--action comment --url http://rt.xyz.com/"
I have database queue configured on my RT box with the above mentioned 
email-address. I have also given create-ticket rights to everyone.
Both the email-ids rt-database at gml.com and rt-database-comment at gml.com 
are configured on my AD.

But whenever i am trying to create ticket, I get the below mentioned 
error from mail.log

Jul 23 07:23:17 mail postfix/smtpd[7389]: connect from localhost[]
Jul 23 07:23:17 mail postfix/smtpd[7389]: DC0DC45C61: 
Jul 23 07:23:17 mail postfix/cleanup[7369]: DC0DC45C61: 
message-id=<E1V1ag5-0001y3-Hu at dst-2>
Jul 23 07:23:17 mail postfix/qmgr[5870]: DC0DC45C61: 
from=<root at gml.com>, size=1448, nrcpt=1 (queue active)
Jul 23 07:23:17 mail postfix/smtpd[7389]: disconnect from 
Jul 23 07:23:17 mail amavis[5064]: (05064-04) Passed CLEAN, 
[] <root at gml.com> -> <"|/opt/rt4/bin/rt-mailgate --queue 
database --action correspond --url http://rt.tekmindz.com/"@gml.com>, 
Message-ID: <E1V1ag5-0001y3-Hu at dst-2>, mail_id: qXkzuLb1TZ4M, Hits: -1, 
size: 854, queued_as: DC0DC45C61, 28311 ms
Jul 23 07:23:17 mail postfix/smtp[7386]: 8553245C65: 
to=<|/opt/rt4/bin/rt-mailgate --queue database --action correspond --url 
http://rt.tekmindz.com/@gml.com>, relay=[]:10024, 
delay=28, delays=0.11/0.03/0.01/28, dsn=2.0.0, status=sent (250 2.0.0 
Ok, id=05064-04, from MTA([]:10025): 250 2.0.0 Ok: queued as 
Jul 23 07:23:17 mail postfix/qmgr[5870]: 8553245C65: removed
Jul 23 07:23:18 mail postfix/virtual[7390]: DC0DC45C61: 
to=<|/opt/rt4/bin/rt-mailgate --queue database --action correspond --url 
http://rt.tekmindz.com/@gml.com>, relay=virtual, delay=0.17, 
delays=0.06/0.05/0/0.06, dsn=5.1.1, status=bounced (unknown user: 
"|/opt/rt4/bin/rt-mailgate --queue database --action correspond --url 
Jul 23 07:23:18 mail postfix/cleanup[7369]: 106A845C64: 
message-id=<20130723112318.106A845C64 at mail.gml.com>
Jul 23 07:23:18 mail postfix/qmgr[5870]: 106A845C64: from=<>, size=3673, 
nrcpt=1 (queue active)
Jul 23 07:23:18 mail postfix/bounce[7391]: DC0DC45C61: sender 
non-delivery notification: 106A845C64
Jul 23 07:23:18 mail postfix/qmgr[5870]: DC0DC45C61: removed
Jul 23 07:23:18 mail postfix/virtual[7390]: 106A845C64: 
to=<root at gml.com>, relay=virtual, delay=0.12, delays=0.06/0.01/0/0.05, 
dsn=2.0.0, status=sent (delivered to maildir)
Jul 23 07:23:18 mail postfix/qmgr[5870]: 106A845C64: removed
Jul 23 07:24:29 mail postfix/smtpd[7363]: idle timeout -- exiting

Actually whole rt-mailgate entry is treated like a user. Right now i am 
clueless about what to do.
Kindly help me in troubleshooting this issue.


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