[rt-users] Error when adding user to RT 4 (email exists)

[window camera]

Thanks. Unfortunately there is nothing like that in the latest RT version. Plus, this is an unprivileged user, so it probably wouldn't show up anyway. Not sure. 

Strange though that I just can't get beyond this issue...

Thanks!
On Jul 23, 2013, at 05:16 PM, "Beachey, Kendric" <Kendric.Beachey at garmin.com> wrote:

Hi Rick,
 
It’s possible things have changed since the version of RT we’re running (3.6.5) but I do searches like this from the web interface, with the magic box checked...
 
<image001.png>
HTH,
 
Kendric Beachey
 
 
 
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of window camera
Sent: Tuesday, July 23, 2013 3:58 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Error when adding user to RT 4 (email exists)
 
Hello All
 
I've tried to add a person in our RT, but it says "email already in use", and doesn't let me create the new user.I query everything I can find, but nothing comes up. 
 
Obviously this is a user who doesn't have an account yet, but was included in one of the ticket emails. However, I'm unclear how to run a query for a "non privileged" user. (And the RT Essentials book doesn't reveal how because it's for a much older version).
 
Any ideas how I might resolve this issue?
 
Thank you!
 
Rick
 


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