[rt-users] Error when adding user to RT 4 (email exists)

Beachey, Kendric Kendric.Beachey at garmin.com
Tue Jul 23 17:16:07 EDT 2013

Hi Rick,

It's possible things have changed since the version of RT we're running (3.6.5) but I do searches like this from the web interface, with the magic box checked...


Kendric Beachey

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of window camera
Sent: Tuesday, July 23, 2013 3:58 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Error when adding user to RT 4 (email exists)

Hello All

I've tried to add a person in our RT, but it says "email already in use", and doesn't let me create the new user.I query everything I can find, but nothing comes up.

Obviously this is a user who doesn't have an account yet, but was included in one of the ticket emails. However, I'm unclear how to run a query for a "non privileged" user. (And the RT Essentials book doesn't reveal how because it's for a much older version).

Any ideas how I might resolve this issue?

Thank you!



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