[rt-users] Custom template is acting up - Formatting wrong?

[Cena, Stephen (ext. 300)]

Thanks, I'll make the change to the Template!
 
Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc at qvii.com
"Thank you for helping us help you help us all."
--For email related issues, please contact postmaster at qvii.com
 
 
 

________________________________

From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On
Behalf Of Ruslan Zakirov
Sent: Wednesday, June 05, 2013 6:01 AM
To: Cena, Stephen (ext. 300)
Cc: RT users
Subject: Re: [rt-users] Custom template is acting up - Formatting wrong?


You have leading spaces in front of every line. Headers lines should be
separated from body by exactly two new line characters - no spaces.


On Tue, Jun 4, 2013 at 7:06 PM, Cena, Stephen (ext. 300) <SJC at qvii.com>
wrote:


	
	This is a Template I'm using when a ticket is created & assigned
to someone upon creation:
	-------------------------------------------------------
	RT-Attach-Message: yes
	 
	 You are receiving this email because you the are owner of a new
ticket.
	 
	 This new ticket has been created and assigned to you:
	 
	
=====================================================================
	     Ticket: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
	      Queue: {$Ticket->QueueObj->Name}
	 Requestors: {$Ticket->RequestorAddresses}
	     Owner: {$Ticket->OwnerObj->Name}
	    Status: {$Ticket->Status}
	   Subject: "{$Transaction->Subject || $Ticket->Subject || "(No
subject given)"}"
	 
	 {$Transaction->Content()}
	
=====================================================================
	
-------------------------------------------------------------------
	 
	Type of Template is Perl.
	 
	If the user gets an email at all, it is nothing but one row of =
signs. Did I create the Template incorrectly? The Transaction Template
works just fine.
	 
	Stephen Cena
	QVII
	MIS/IT Dept
	850 Hudson Ave.
	Rochester, NY. 14620
	585-544-0450 x300
	sjc at qvii.com
	"Thank you for helping us help you help us all."
	--For email related issues, please contact postmaster at qvii.com
	 
	 
	 



	--
	RT Training in Seattle, June 19-20:
http://bestpractical.com/training
	




-- 
Best regards, Ruslan. 
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