[rt-users] Notify all possible workers a ticket is available

[Ruslan Zakirov]

On Wed, Jun 5, 2013 at 5:31 PM, Cena, Stephen (ext. 300) <SJC at qvii.com>wrote:

> **
> If I want to notify all potential workers in a queue a new ticket is
> available, would Notify Other Recipients be what I'm looking for? The
> manager of the service department wants the following behavior: If a ticket
> is created and not assigned to a user, then all possible users that could
> take the ticket should receive an email a ticket is waiting.
>

Take a look at lib/RT/Action/NotifyGroup.pm that shows how to subclass
Notify.pm, you should do the same, but probably it would be named
NotifyPotentialOwners.pm.

Take a look at share/html/Elements/SelectOwnerDropdown to understand how to
get list of potential owners of a ticket.

Combine together, register ScripAction in DB, use it in a notification
scrip, share with others.



>
> Stephen Cena
> QVII
> MIS/IT Dept
> 850 Hudson Ave.
> Rochester, NY. 14620
> 585-544-0450 x300
> sjc at qvii.com
> "Thank you for helping us help you help us all."
> --For email related issues, please contact postmaster at qvii.com
>
>
>
>
>
>
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>



-- 
Best regards, Ruslan.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130605/894d78c5/attachment.htm>