[rt-users] Change the Forward Template

globo michael.obrien at globoforce.com
Tue Jun 11 08:09:01 EDT 2013


Does anyone know if its possible to change the Forward template ? 

If I go to the Action Button and Select forward I enter a email address and
the email get sent with a attachment with the ticket details 

I would like to remove the attachment and just have the details of the
ticket attached. 

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