[rt-users] Change the Forward Template

[Ruslan Zakirov]

Hi,

To change what gets forwarded you should override forward action, not
template.


On Tue, Jun 11, 2013 at 4:09 PM, globo <michael.obrien at globoforce.com>wrote:

> Hi,
>
> Does anyone know if its possible to change the Forward template ?
>
> If I go to the Action Button and Select forward I enter a email address and
> the email get sent with a attachment with the ticket details
>
> I would like to remove the attachment and just have the details of the
> ticket attached.
>
>
>
>
>
>
> --
> View this message in context:
> http://requesttracker.8502.n7.nabble.com/Change-the-Forward-Template-tp54240.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
>
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>



-- 
Best regards, Ruslan.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130611/21580a7b/attachment.htm>