[rt-users] Any way to automatically bulk generate tickets?

[ktm at rice.edu]

On Tue, Jun 11, 2013 at 04:32:11PM -0400, Chris Hall wrote:
> I have a rather unique situation here.  Without going into background, I
> need to make a couple thousand RT tickets.  There's not alot of
> information... name, phone number, address, etc etc.  I was wondering if
> there was some way I could dump this into either a text file or a
> spreadsheet, and then run it through RT and generate new tickets based on
> that data.  Does anybody have any ideas on if this is possible, or know of
> any extensions that might work?

Hi Chris,

Take a look at Tools->Offline.  You can submit a correctly formatted text
file and create multiple tickets. Just figure out the template for 1 and
then create as many as you wish. I had no issues using it for several
thousand tickets at a time.

Regards,
Ken