[rt-users] REST vs GUI: huge performance diference

Ram ram0502 at gmail.com
Tue Jun 11 16:42:46 EDT 2013


Hey folks. I'm using rt 4.02 via REST and I noticed a surprising difference
in performance between using the RT web GUI where a certain query takes
less than one second and the RT command line where the same query takes
close to four seconds.

rt ls 'requestor=someuser at example.com'  (takes 3+ seconds)
rt web UI quick search for someuser at example.com (takes < 1 second)

That user has 133 tickets. If I do this for a user with 6 tickets then both
methods are essentially instant.

What's going on here?

thanks!
ram
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