[rt-users] Decrypting messages with GPG

Ruslan Zakirov ruz at bestpractical.com
Thu Jun 13 05:18:44 EDT 2013

On Thu, Jun 13, 2013 at 2:30 AM, Oliver Day <oday at securingchange.org> wrote:

> I haven't found documentation that explains how to cache passwords that
> will allow mailgate to decrypt messages sent to RT. I've set the home
> directory to the default location and imported the appropriate keys. So I'm
> able to encrypt a message to a user and I'm able to decrypt that message
> and respond. But in the ticket itself the response I send back is displayed
> as "Message body not shown because it is not plain text." with a MIME type
> of "application/pgp-encrypted".
> I know about gpg-agent and I've even gone as far as launching gpg-agent as
> the user www-data (the user my webserver uses) but I'm unsure how to cache
> the keys into gpg-agent. Or is this approach completely wrong?

You don't need gpg decryption in UI unless you're using encrypt attachments
in DB option. Can you tell more about your problem? At least URL where you
see encrypted content.

> Oliver
> Details of RT Installation:
> version: 4.0.7
> OS: Debian Wheezy
> webserver: Apache2
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training

Best regards, Ruslan.
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