[rt-users] Populating a Custom Field from an Action
Daniel Tinoco-Silva
daniel.tinoco at mcgill.ca
Fri Jun 14 10:29:56 EDT 2013
Hello,
I've really racked my brain with something that seems pretty simple in theory:
I have two queues (A and B). When a specific field is changed in Queue A, an action is triggered, which creates a ticket in Queue B. Part of the scrip is:
$TicketObj->Create( Queue => $queue, Subject => $subject, Parents => $TicketNumber);
I want to also include the value for a custom field in Queue B, using the same line of code. I've read that I can do that by passing CustomField-<n> .
Ultimately, the call would look something like:
$TicketObj->Create( Queue => $queue, Subject => $subject, Parents => $TicketNumber, CustomField-<n> => "Value");
So, two questions:
1) Is this possible? Am I even close?
2) How would you get the CustomField ID that would replace the letter "n" in CustomField-<n>?
Are there any examples I can look at?
Thanks for any help you're able to provide. I would really appreciate it.
Best,
Daniel..
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20130614/09a77b99/attachment.htm>
More information about the rt-users
mailing list