[rt-users] Simple way how to change outgoing identification

Kevin Falcone falcone at bestpractical.com
Fri Jun 14 11:35:40 EDT 2013

On Fri, Jun 14, 2013 at 01:51:06PM +0200, pavel.sidlo at linuxbox.cz wrote:
>    We plan to archieve this by using Custom Fields this way:
>    - if To or Cc in incoming message is techsupport at othercompany.com (not helpdesk at company.com as
>    set in queue settings) set CF named Identity to techsupport at othercompany.com using MailGate
>    plugin

Why plugin, why not just a Scrip?

>    - if ticket has CF named Identity set to techsupport at othercompany.com, From field in outgoing
>    mail header to techsupport at othercompany.com

This means changing all your Templates to have a:
From: { load up the CF and change the address }

Or overriding CorrespondAddress/CommentAddress on Queues.

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