[rt-users] "More About Requestor" - Rights problems

Kevin Falcone falcone at bestpractical.com
Fri Jun 14 11:41:39 EDT 2013

On Fri, Jun 14, 2013 at 09:51:38AM +0000, Weiss, Robin wrote:
>    We are using RT 4.0.13 and we need more infos for the users, so we added
>    Set($MoreAboutRequestorExtraInfo, " WorkPhone, Organization, Address1, Address2 ");
>    in  RT_SiteConfig.
>    But normal privileged RT Users can only see WorkPhone and Organization in the ticketview. Only
>    RT-Admins can see all items.
>    So it seems this could be an rights problem and I changed temporarily the right to manage
>    users for all privileged users. Then every privileged user could see all four requestor infos.
>    But this is not a real solution.
>    Is there a way to just grant the right to see user details for privileged users ?
>    Any other ideas how I can solve this problem ?

You can define a _LocalAccessible in a User_Local.pm file that
declares WorkPhone and Organization to be Public.

From the mailing list archives, a sample file:

package RT::User;
use strict;
use warnings;

sub _LocalAccessible {
        Organization => { public => 1, admin => 1},

You can look at the various *Accessible settings in User.pm to get a
sense of what to set.


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