[rt-users] Setting up requestor access to Self Service Web UI

Asif Iqbal vadud3 at gmail.com
Fri Jun 14 19:02:31 EDT 2013

On Fri, Jun 14, 2013 at 4:49 PM, Jeff Solberg <jsolberg at intrepidls.com>wrote:

> With that being said I guess I have 2 questions: 1) How to setup Self
> Service

SelfService is already there.

Add this in your Autoreply Template

Ticket: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id}

And make sure Requestor Role at least for that Queue has ShowTicket rights.

Queue -> Roles ->  Requestor  -> Current Rights -> ShowTicket

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
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