[rt-users] On Correspond - Help Needed

[Kevin Falcone]

On Sun, Jun 16, 2013 at 02:03:02PM -0700, michael.obrien at globoforce.com wrote:
> thanks for the reply. how do i go about getting the debug logs ? I am using linux redhat ? 

Please keep replies on the mailing list (by obeying the Reply-To I
set).

http://bestpractical.com/rt/docs/latest/RT_Config.html#Logging

Generally setting $LogToScreen and reading your Apache logs is the
correct things to do.

-kevin

> On Sun, Jun 16, 2013 at 04:12:26AM -0700, globo wrote:
> > I forward my RT requests to an external company and then reply to the
> > request with a ticket number. 
> > So I setup a script to forward the ticket number onto requester but they
> > don't get the emails. 
> 
> I replied to this question the first time you asked it and haven't
> seen a reply yet.
> 
> http://lists.bestpractical.com/pipermail/rt-users/2013-June/080637.html
> 
> This time you included your Scrip, but you still need to include your
> debug logs.
> 
> > My Script 
> > 
> > Condition : On Correspond
> > Action:    : Notify Requestors & CC 
> > Template : Global Template : Correspondence
> > Stage      : TransactionCreate
> > 
> > Anybody know what needs to be done to get this working ? 
> > 
> > If I change the Condition to "On Transaction" the requester gets the
> > emails.
> > I don't want to use "On Transaction" because the requester gets too many
> > emails 
> 
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