[rt-users] RT::Extension::NonWatcherRecipients

Ruslan Zakirov ruz at bestpractical.com
Wed Jun 19 17:46:04 EDT 2013


Not sure of the status.

On Thu, Jun 20, 2013 at 12:56 AM, Bunker, Robert
<Robert.Bunker at nuance.com>wrote:

> One of the main problems I have with my Request Tracker installation is
> that people added on external email after a ticket is created are not
> subsequently added as CCs to a ticket.
> http://blog.bestpractical.com/2013/03/keeping-track-of-extra-email-ccs.html
> This extension identifies that problem but just sends out notification.
>  Is there any other extension or setting or even third-party published
> customizations which will automatically add people as CC roles on an
> existing case?
> -Rob

Best regards, Ruslan.
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