[rt-users] 'Reply' rights - what am I missing?

Kevin Falcone falcone at bestpractical.com
Thu Jun 20 12:58:34 EDT 2013

On Wed, Jun 19, 2013 at 02:07:20PM +0300, Boli wrote:
> I have a queue that my privileged users are able to reply to, however I
> don't want them to be able to reply - only comment.
> - There are no 'user' rights set for anyone anywhere.
> - The 'group' rights for the queue
> (tools->config->queues->QUEUE->groupRights) do not allow 'Reply to Tickets'
> There are no global group rights (tools->config->global->group
> rights)(except relating to saved searches)
> Why can my users still reply to tickets? What am I missing?

Do they have ModifyTicket?

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