[rt-users] Articles as email templates with variables

Ruslan Zakirov ruz at bestpractical.com
Sat Jun 29 08:40:15 EDT 2013


On Sat, Jun 29, 2013 at 10:16 AM, John Kelsh <jkelsh at netspot.com.au> wrote:

> Hi All,
> I've only just started using RTFM Articles as email templates, so
> apologies for my ignorance. Is there any way to incorporate variables into
> article custom fields so that they can be used as a template?
> Basically, what I am trying to achieve is an email template (canned
> response type) with the current date in the body of the email, similar to
> this.
> > Hi,
> >
> > Thank you for your enquiry, today's date is 29th Jun 2013.
> Are there any alternatives to using Articles to achieve this?
> Thanks,

Best regards, Ruslan.
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